Returns & exchanges
You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. These shipping costs that we'll refund differs per package & country but will be in between the 4,25 and 11 EUR max per package.
If you use your right of withdrawal, the product with all accessories and - if reasonably possible - in the original condition and packaging will be returned to the entrepreneur. To exercise this right please contact us at firstname.lastname@example.org and complete this form. We will then refund the due amount of the order within 14 days after registration of your return, provided that the product has already been returned in good order.
As customer service is our priority we always strive to find the best solution with you for returns & exchanges.
STELLASSTYLE reserves the right to determine whether a product is faulty and conduct a production and quality check. If deemed faulty by a STELLASSTYLE's replacement item will be shipped where possible subject to stock availability or a credit note issued. A response for faulty claims will be received within 48 hours of the garments arrival at STELLASSTYLE.
a) STELLASSTYLE will not be held responsible if there is a delay in delivery.
b) Customers will be responsible for the return shipping.
c) Please make sure always to have a postage receipt when returning items
d) In the event that your product is lost in transit (with a return), STELLASSTYLE will not be held liable and therefore recommends that you send all returns via Register Post.
f) We ask that you allow 10 business days from the day your return your package for your account to be credited.
Orders can not be cancelled or amended once placed and you have received your order confirmation. Please follow the returns and exchange process if you wish to make changes to your order.